Please understand that our print is entirely based on what image you share with us. Using an image with a resolution of at least 300dpi will make your product look its best.
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If you haven’t found the answer you need,
email us at gemcustom@gmail.com!
Why do I have to choose a high-resolution image for my printed product?
Can I make changes to my order once it has been placed?
If the print hasn’t been finalized, you can contact us to make changes to the order.
Can I cancel my order if I change my mind?
We accept all cancellation requests before the printing process begins. Unfortunately, if your order has been sent to print, it can't be canceled.
How do I track my order?
After the print is finalized, you will receive an order update with the tracking number included.
How long before I get my return refund?
We can only offer exchanges, not refunds as the order is 100% unique and custom-made for you.
Size Guide
How To Measure
In order to select the correct clothing size, we recommend you take the following measurements using a soft tape measure. If necessary, ask someone else to help.
1. Bust
Wearing a bra, pass the tape measure straight across your back, under your arms and over the fullest point of your bust.
2. Waist
Pass the tape measure around your natural waistline, at the narrowest point of your waist. The tape measure should sit snugly against your body, but should not be pulled too tight.
3. Hips
Pass the tape measure across your hipbone, around the fullest point of your hips.
4. Dress Length
Standing up straight, in bare feet and with both feet together, measure from the middle of the most prominent bone at the base of your nape downwards as far as the length indicated in the product details.
How To Measure
In order to select the correct clothing size, we recommend you take the following measurements using a soft tape measure. If necessary, ask someone else to help.
1. Bust
Wearing a bra, pass the tape measure straight across your back, under your arms and over the fullest point of your bust.
2. Waist
Pass the tape measure around your natural waistline, at the narrowest point of your waist. The tape measure should sit snugly against your body, but should not be pulled too tight.
3. Hips
Pass the tape measure across your hipbone, around the fullest point of your hips.
4. Dress Length
Standing up straight, in bare feet and with both feet together, measure from the middle of the most prominent bone at the base of your nape downwards as far as the length indicated in the product details.
Size Guide
How To Measure
In order to select the correct clothing size, we recommend you take the following measurements using a soft tape measure. If necessary, ask someone else to help.
1. Bust
Wearing a bra, pass the tape measure straight across your back, under your arms and over the fullest point of your bust.
2. Waist
Pass the tape measure around your natural waistline, at the narrowest point of your waist. The tape measure should sit snugly against your body, but should not be pulled too tight.
3. Hips
Pass the tape measure across your hipbone, around the fullest point of your hips.
4. Dress Length
Standing up straight, in bare feet and with both feet together, measure from the middle of the most prominent bone at the base of your nape downwards as far as the length indicated in the product details.
How To Measure
In order to select the correct clothing size, we recommend you take the following measurements using a soft tape measure. If necessary, ask someone else to help.
1. Bust
Wearing a bra, pass the tape measure straight across your back, under your arms and over the fullest point of your bust.
2. Waist
Pass the tape measure around your natural waistline, at the narrowest point of your waist. The tape measure should sit snugly against your body, but should not be pulled too tight.
3. Hips
Pass the tape measure across your hipbone, around the fullest point of your hips.
4. Dress Length
Standing up straight, in bare feet and with both feet together, measure from the middle of the most prominent bone at the base of your nape downwards as far as the length indicated in the product details.
Size Guide
How To Measure
In order to select the correct clothing size, we recommend you take the following measurements using a soft tape measure. If necessary, ask someone else to help.
1. Bust
Wearing a bra, pass the tape measure straight across your back, under your arms and over the fullest point of your bust.
2. Waist
Pass the tape measure around your natural waistline, at the narrowest point of your waist. The tape measure should sit snugly against your body, but should not be pulled too tight.
3. Hips
Pass the tape measure across your hipbone, around the fullest point of your hips.
4. Dress Length
Standing up straight, in bare feet and with both feet together, measure from the middle of the most prominent bone at the base of your nape downwards as far as the length indicated in the product details.
How To Measure
In order to select the correct clothing size, we recommend you take the following measurements using a soft tape measure. If necessary, ask someone else to help.
1. Bust
Wearing a bra, pass the tape measure straight across your back, under your arms and over the fullest point of your bust.
2. Waist
Pass the tape measure around your natural waistline, at the narrowest point of your waist. The tape measure should sit snugly against your body, but should not be pulled too tight.
3. Hips
Pass the tape measure across your hipbone, around the fullest point of your hips.
4. Dress Length
Standing up straight, in bare feet and with both feet together, measure from the middle of the most prominent bone at the base of your nape downwards as far as the length indicated in the product details.
